Order Line Problems

Due to pressures on the Medicines Order Line (MOL) caused by the COVID 19 pandemic and the overloaded NHS IT VPN systems MOL are experiencing system crashes. Patients, who are experiencing difficulties getting through can find information on how to email a request for a call back by visiting the MOL service on their website at:

In the email itself patients will need to tell them:

  • The name of their GP practice
  • Their name
  • Their date of birth
  • Their contact telephone number
  • Press send

Please note that no responses will be provided to patients via email as the purpose of email is to request a call back only. They expect to be able to call patients back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries that they are processing.

They will attempt to call patients back three times only.