Important Information – Access to GP online services

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly, look at your Summary Care Record and look at your medical record online. You can also still use the website for any of these services as well.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure.If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal Results or Bad News

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to Share your Information with Someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery via website for a clearer explanation.

Information about Someone Else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

There are occasions whereby a GP may firmly believe that it is not appropriate to share all the information contained in your record, particularly if there is potential for such information to cause harm or distress to you, or when the record has information relating to a third party.